sq98 Privacy Policy – Your Data, Handled Carefully

01 Introduction

sq98 operates sq98.app, an online platform offering sports betting, casino games, live casino, slot games and PKR-based payment services for Pakistani users. This Privacy Policy explains how sq98 collects, processes, stores and protects the personal information of registered users and visitors to the platform.

This policy applies to all users of sq98.app regardless of how they access the platform — through a web browser, the sq98 app downloaded from the Downloads page, or any other access method. By using sq98, you acknowledge that you have read and understood this policy and consent to the data practices it describes.

sq98 takes its responsibilities around user data seriously. The platform is designed for adult Pakistani users, and the way data is handled reflects that — practical, transparent and proportionate. If you have any questions after reading this policy, the sq98 support team is available to help.

02 Data We Collect

sq98 collects personal data in two ways: information you provide directly and information collected automatically when you use the platform.

Information You Provide

• Full name, date of birth and contact number provided during registration.
• Identity verification documents submitted if sq98 requests account verification.
• Payment details associated with your registered JazzCash, Easypaisa, Raast or bank account.
• Messages and communications submitted to sq98 customer support.
• Any preferences or settings you configure within your account.

Information Collected Automatically

• Device type, operating system and browser version used to access sq98.app.
• IP address and approximate location data derived from your connection.
• Session activity including pages visited, games played, bets placed and time spent on the platform.
• Cookies and similar tracking technologies as described in the Cookies section below.
• Transaction history including deposits, withdrawals, bets and bonus activity.

03 How We Use Your Data

sq98 uses the personal data it collects for specific, legitimate purposes related to running the platform and serving Pakistani users effectively. The primary uses are:

• Account management: Creating, maintaining and securing your sq98 account, including age verification and identity checks where required.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform delivery: Ensuring sports betting markets, casino games, slot games and live casino features work correctly and reliably on your device.
• Customer support: Responding to queries, resolving disputes and handling responsible gaming requests submitted through support channels.
• Fraud prevention and security: Monitoring account activity to detect suspicious behaviour, duplicate accounts, bonus abuse and other violations of sq98's Terms and Conditions.
• Responsible gaming: Using your activity data to support the responsible gaming tools available in your account, including deposit limits, session reminders and self-exclusion features.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve the sq98 experience for all users.
• Legal and compliance purposes: Retaining records as required for platform security, dispute resolution and internal audit purposes.

sq98 does not use your personal data for unsolicited third-party marketing. If sq98 sends you a promotional communication about a bonus or offer, it will be directly related to your sq98 account and you can opt out by contacting support.

04 Payment Data

All PKR transactions on sq98 — whether via JazzCash, Easypaisa, Raast, Bank Transfer or cards and mobile wallets — are processed through secure payment channels. sq98 does not store full card numbers or complete mobile wallet credentials on its own servers. Payment data is processed by the relevant payment provider and only the transaction reference and amount are retained by sq98 for your account records.

Payment Security

sq98 requires that all payment methods used for deposits and withdrawals are registered in your own name. Third-party payment methods are not permitted. This requirement exists to protect both your funds and the integrity of the platform. Any withdrawal request will only be processed to the verified payment method on your account.

05 Sharing Your Data

sq98 does not sell, rent or trade your personal information to third parties. However, there are limited circumstances in which sq98 may share specific data with trusted parties in order to operate the platform:

Payment Processors

When you make a deposit or withdrawal, the relevant transaction details are shared with the payment provider you selected — for example, JazzCash or Easypaisa — solely to complete that transaction. These providers process your payment data under their own privacy policies and security standards.

Technology and Service Providers

sq98 works with third-party providers for functions such as hosting, platform infrastructure, fraud detection and customer support tools. These providers access only the data necessary to perform their specific function and are contractually required to handle it securely and confidentially.

Game Content Providers

Some casino games and slot games on sq98 are provided by third-party game studios. When you play these games, limited session data — such as your account identifier and game activity — may be shared with the game provider to deliver the game and settle results. No sensitive personal or payment data is shared with game providers.

Legal Requirements

sq98 may disclose user data if required to do so in response to a valid legal process or where disclosure is necessary to protect the security of the platform or its users. sq98 will not disclose data beyond what is strictly required in such circumstances.

06 Cookies & Tracking

sq98 uses cookies and similar technologies to keep the platform functioning correctly and to understand how users interact with the site. Cookies are small text files stored on your device when you visit sq98.app. They do not contain your password or payment information.

Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages and security tokens that protect your account from cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options and last-visited sections of the platform so you do not have to reconfigure them every time you log in.
• Analytics cookies: Collect anonymised data about how pages are used — such as which games are most visited and where users spend their time — to help sq98 improve the platform experience for all users.
• Security and fraud detection cookies: Used to identify unusual patterns of behaviour that may indicate account compromise, automated bot activity or bonus abuse.

Managing Cookies

You can manage or block cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari and Edge — allow you to view, delete or restrict cookies from specific websites. Note that disabling essential cookies may prevent sq98.app from working correctly and could result in being logged out of your session automatically.

07 Data Security

sq98 uses a range of technical and organisational measures to protect the personal data of its users. These include:

• Encryption of data in transit between your device and sq98.app using TLS (Transport Layer Security).
• Secure storage of account credentials — passwords are hashed and are not stored in a readable format by anyone at sq98.
• Access controls that limit which sq98 staff can view user data, restricted to those with a legitimate operational need.
• Regular internal reviews of security practices and infrastructure to identify and address potential vulnerabilities.
• Automated monitoring for unusual account activity that may indicate a security incident.

While sq98 takes data security seriously and implements reasonable measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password for your sq98 account, do not share it with anyone and contact support immediately if you believe your account has been compromised.

08 Data Retention

sq98 retains your personal data for as long as your account remains active. If you close your account, sq98 will retain certain records for a defined period for the following reasons:

• Transaction records: Deposit, withdrawal and betting history is retained for a minimum period after account closure for security, dispute resolution and audit purposes.
• Identity verification data: Documents submitted for identity verification may be retained for a period after account closure as a security measure against re-registration abuse.
• Support communications: Messages exchanged with sq98 support are retained for a standard period to allow for follow-up and dispute resolution if needed.

Once the applicable retention period expires, sq98 deletes or anonymises the data in question. Anonymised data — where all identifying information has been removed — may be retained indefinitely for platform analytics and improvement purposes.

If you would like to request deletion of your personal data before the standard retention period expires, contact sq98 support. Requests will be assessed on a case-by-case basis. Note that deletion of certain records may not be possible where retention is required for legitimate security or dispute resolution purposes.

09 Your Rights

As a sq98 user, you have the following rights in relation to your personal data:

• Right to access: You can request a summary of the personal data sq98 holds about you. Contact support with your registered details to make this request.
• Right to correction: If any of the information sq98 holds about you is inaccurate or out of date, you can request a correction through your account settings or by contacting support.
• Right to deletion: You can request deletion of your account and associated personal data. Requests are subject to the retention requirements described above.
• Right to restrict processing: In certain circumstances you can ask sq98 to limit how your data is used while a dispute or query is being resolved.
• Right to withdraw consent: Where sq98 processes data based on your consent — such as for optional communications — you can withdraw that consent at any time by contacting support.

To exercise any of these rights, contact sq98 support through the live chat on sq98.app or via the email address in the Help section of your account. sq98 will respond to data rights requests within a reasonable timeframe. Identity verification may be required before a request is processed to ensure the data is released only to its rightful owner.

10 Minors

sq98 is strictly an adults-only platform. Users must be 18 years of age or older to register an account or use any part of sq98.app. sq98 does not knowingly collect personal data from anyone under the age of 18.

If sq98 discovers or has reasonable grounds to believe that a user is under 18, the account will be immediately suspended, all associated data will be reviewed and the account will be closed in accordance with sq98's Terms and Conditions. Any balance held in a suspended underage account will be dealt with according to those terms.

11 Changes to This Policy

sq98 may update this Privacy Policy from time to time to reflect changes to the platform, the services offered or applicable practices. When changes are made, the revised policy will be published on this page with an updated date at the top.

For significant changes that materially affect how your data is used, sq98 may notify registered users via the contact details on their account. It is your responsibility to review this page periodically. Continued use of sq98.app after a policy update is published constitutes your acceptance of the revised terms.

12 Contact & Privacy Queries

If you have any questions, concerns or requests related to this Privacy Policy or the way sq98 handles your personal data, the support team is available around the clock via the live chat feature on sq98.app.

For account-specific data requests — such as accessing a copy of your data or requesting deletion — please contact support directly with your registered account details so the team can verify your identity before actioning the request.

For other platform-related questions, visit the FAQ page or the About Us section. For information on your account rules and usage terms, see the Terms and Conditions. For tools to manage your gaming habits, visit Responsible Gaming.